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SUMMARY:From Pour to Presence: Hospitality Training
DESCRIPTION:Discover New Heights of Hospitality with the Seneca Lake Wine Trail\nFrom Pour to Presence: Hospitality Training\n \nPresented by: Cheryl Stanley\, Senior Lecturer\, Food and Beverage Management\, Nolan School of Hotel Administration\, Cornell SC Johnson College of Business \n\nTuesday\, June 2 • 9am-12pm • Veraisons Restaurant at Glenora Wine Cellars\nHospitality in a tasting room is not just “being nice” or pouring wine with a smile. It’s about intentional guest experience design\, emotional connection\, and consistency.\nThis training\, designed specifically for Finger Lakes winery tasting rooms will go well beyond service basics and cover these five core areas:\n\nGuest Centered Mindset (Hospitality vs. Service)\nWarm\, Confident First Impressions\nStorytelling That Connects (not recites)\nGuided Experiences & Personalization\n\nClosing the Experience with Care\n\n\nRegistration:\n \n\n\nFree for member wineries.\n\n\n$100 for non-member wineries and representatives from non-member winery organizations.\n\n\nTo register\, click or copy and paste this link: https://forms.gle/4ZubHziL4aKTkTBV8\n\n\n\nAbout Our Presenter:\nCheryl Stanley is a food and beverage senior lecturer at Cornell’s Nolan School of Hotel Administration within the SC Johnson College of Business. With over 30 years in the food and beverage industry\, she has worked in operations and consulting before teaching. At her alma mater\, Stanley teaches Introduction to Wines and Beverage Management where she combines theory with practice. A 2017 Wine Enthusiast Magazine’s 40 under 40 Tastemakers\, Stanley is certified through multiple wine organizations and is the faculty advisor for Cornell Cuvée\, the blind wine tasting competition team.\n______________________________________________________\n \nTo learn more about the 2026 educational opportunities offered by the Seneca Lake Wine Trail\, please visit: https://senecalakewine.com/educational-opportunities/
URL:https://newyorkwines.org/event/from-pour-to-presence-hospitality-training/
CATEGORIES:Industry Events
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