From Pour to Presence: Hospitality Training
June 2 @ 9:00 AM - 12:00 PM
Discover New Heights of Hospitality with the Seneca Lake Wine Trail
From Pour to Presence: Hospitality Training
Presented by: Cheryl Stanley, Senior Lecturer, Food and Beverage Management, Nolan School of Hotel Administration, Cornell SC Johnson College of Business
Tuesday, June 2 • 9am-12pm • Veraisons Restaurant at Glenora Wine Cellars
Hospitality in a tasting room is not just “being nice” or pouring wine with a smile. It’s about intentional guest experience design, emotional connection, and consistency.
This training, designed specifically for Finger Lakes winery tasting rooms will go well beyond service basics and cover these five core areas:
- Guest Centered Mindset (Hospitality vs. Service)
- Warm, Confident First Impressions
- Storytelling That Connects (not recites)
- Guided Experiences & Personalization
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Closing the Experience with Care
Registration:
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Free for member wineries.
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$100 for non-member wineries and representatives from non-member winery organizations.
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To register, click or copy and paste this link: https://forms.gle/4ZubHziL4aKTkTBV8
About Our Presenter:
Cheryl Stanley is a food and beverage senior lecturer at Cornell’s Nolan School of Hotel Administration within the SC Johnson College of Business. With over 30 years in the food and beverage industry, she has worked in operations and consulting before teaching. At her alma mater, Stanley teaches Introduction to Wines and Beverage Management where she combines theory with practice. A 2017 Wine Enthusiast Magazine’s 40 under 40 Tastemakers, Stanley is certified through multiple wine organizations and is the faculty advisor for Cornell Cuvée, the blind wine tasting competition team.
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To learn more about the 2026 educational opportunities offered by the Seneca Lake Wine Trail, please visit: https://senecalakewine.com/educational-opportunities/
