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Creating a Welcoming & Inclusive Customer Experience
September 15, 2022 @ 10:00 AM - 11:15 AM
A discussion about “serving with intentionality” to promote DEI through excellent customer service to diverse audiences.
About this event
In this final session of our 3-part Diversity, Equity, & Inclusion Discussion for New York Wineries, we will talk about the concept of ‘serving with intentionality.’ This concept aims to promote DEI through excellent customer service to diverse consumers – whether visiting your Tasting Room or your website. We will also cover customer service rules for engagement and how, as Managers, Owners, and Experienced Professionals, YOU can lead by example in creating a more inclusive environment and experience.
About the Presenter
Cindy Rodriguez is the Co-Founder of Adirondack Diversity Solutions LLC, a Human Resources Consulting Firm dedicated to diversifying the workforce through strategic, sustainable, growth. An experienced Human Resources Consultant with expertise in Diversity, Equity, and Inclusion (DEI), recruitment and retention, strategic planning, as well as, policy and compliance, Cindy’s experience spans a wealth of diverse industries with the list continually growing! With a Master’s in Public Administration from Cornell University, Cindy delivers innovative HR strategies that promote transparency, collaborative engagement all while embracing and embedding diversity and inclusion into organizational values, culture, and practices.