TTB is building a volunteer pool of industry members interested in giving feedback on future myTTB designs, including Permits, COLAs, and related TTB services. Research sessions will take place from the fall through next spring.

This is a chance to have a direct voice in how these systems are designed before they are built! Your feedback can help TTB understand what works well today, where industry members lose time or run into confusion, and what would make future tools easier and more efficient to use. The goal is to make sure new designs reflect real industry workflows, not just internal assumptions.

Researchers are looking for people with a range of experience levels and roles, including owners, operations and compliance staff, and others who regularly interact with TTB systems. Participants may be invited to voluntary Zoom sessions to review early concepts or prototypes, walk through common tasks, and share feedback based on their experience.

Participation is voluntary, and identifying information will not be shared. Responses will be anonymized.

If you would like to be added to the volunteer pool for future research sessions, please contact Patty Costello at patty.costello@bixal.com. If you have questions about the research or participation, you can also reach out to Janelle at janelle.christian@ttb.gov